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Ian Lind • Online daily from Kaaawa, Hawaii

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Safeway Update: Fewer recent errors but stay alert

May 18th, 2013 · Consumer issues

For the last two weeks, Safeway had suddenly been getting things right. We probably shopped at the Kaneohe store at least five times over the past couple of weeks without encountering an error. This was a dramatic change from the previous several months when I could count on errors appearing every time we shopped there.

I even designed shopping lists heavy with items with one or another of Safeway’s layers of special prices, club discounts, and digital coupons, sometimes with overlapping discounts. And for a couple of weeks Safeway got it all right.

It felt as if the whole system had been quietly upgraded, or perhaps supervisors suddenly started paying attention to their jobs, or maybe they tinkered with the software to reduce the error rate.

If I were really paranoid, I might think that they cleared my personal account to make sure it comes out right, but that’s pretty far fetched. More likely that the bad PR spurred some management-level changes.

Whatever the cause, though, things appeared to have been improved.

Then came our Safeway stop late Thursday afternoon. I bought a few oranges with a special “deal match” price of 67 cents a pound, but they rang up at the regular $2.99 per pound. This resulted in being charged $8.10 instead of just $1.82.

As usual, though, Safeway’s peculiar point-of-sale computer system applies most of the discounts in a blur at the very end of the process, meaning that you usually don’t have an opportunity to catch errors until after you’ve been handed your receipt and are heading out the door.

At just before 5 p.m., the customer service desk was not staffed, and it took several announcements by cashiers and several minutes for a manager to arrive on the scene.

He was all business. In short order, I received a $6.58 refund of the overcharge ($6.28 plus the $.30 excise tax) plus with a $5 gift card. No fussing required, and no need for me to cite the store’s price guarantee. Of course, I’m now a known trouble maker, and I can’t say whether or not other shoppers are having the same experience when reporting pricing erros.

Meanwhile, it’s been over a month since my Hawaii Monitor column at Civil Beat highlighted Safeway’s price guarantee policy, and the column is still among CB’s top ten most popular items.

I would be interested in hearing from other Safeway shoppers. Have you noticed fewer price errors in the past several weeks? And if you’ve asked for a refund after being overcharged on something, did the store follow Safeway’s price policy? Note: the policy is that if you’re overcharged on something costing under $5, you should get it for free, and for an item costing over $5, you should pay the lowest price and get a $5 gift card.

Share your recent experience, please.

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Feline Friday: News on the diabetic boys

May 17th, 2013 · Cats, Photographs

Silverman & DukeIt turns out that we’ve had both bad news and good news on this Feline Friday regarding Duke and Silverman, our two diabetic boys.

The bad news is that Silverman had a hypoglycemic episode while boarding at VCA during our trip last week. His glucose level dropped dangerously low. His insulin dose was adjusted downward substantially, and he was sent home with strict instructions to monitor his blood glucose closely.

So the new routine is that I feed Duke and Silverman, wait about an hour, then have to get a blood sample (you have to stick a sharp thingie into their ears to get a small droplet of blood), always exciting. Then, based on the results, I’m supposed to adjust their insulin doses.

Both have been relatively stable for a couple of years, to the point that I have only done sporadic monitoring since last summer. But now the amazing thing (and the very good news) is that both need a much smaller insulin dose than they had previously required. I’m still trying to get the proper level so that they aren’t jumping up and down, but they’re getting half or less of the prior doses.

It’s hard to say what this means in the long run. Right now, though, it gives some more hope for both of them.

–> Check out all of today’s Feline Friday photos!

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December 7, 1941: “Something is brewing….”

May 17th, 2013 · Vintage Hawaii

It was in a box of papers uncovered yesterday afternoon as I slogged through another section of a small storeroom at my parents’ home in Kahala. The papers are dirty, faded, and covered with a fine layer of dust and rather old looking termite droppings and other bits of unknown origin. The papers included bits of genealogy, a collection of British newspapers reporting the funeral of King George VI and the coronation of Elizabeth, a carefully tied bundle of Bonnie’s school work from first through third grades, etc., etc. Then there was a small sheet of blue paper, folded in thirds. I immediately recognized my mother’s clear handwriting.

It’s a letter from my mother to her sister, Marguerite, written late on the morning of December 7, 1941, my father’s 28th birthday, as machine gun fire could be heard overhead and puffs of smoke seen in the sky.

The paper is brittle, there’s some old termite damage, but this treasure survived.

I’ve transcribed it below. You can see the original letter here.

Dec. 7, 1941
11:30 a.m.

Dear Margot:

Something is brewing but we don’t exactly know what the score is. We were awakened by a telephone call from Ma this morning saying that Japanese planes were bombing Pearl Harbor. I had a big head from a party last night so didn’t talk very much. She told John the house was shaking like a leaf. We’ve been sitting here watching the shooting. I wish I were at Waipahu to see more of it. We have to be content with just watching the puffs from the shots.

Every 10 minutes an announcement is made over the radio for people to report for one thing or another. The latest report is total blackout tonight. We still don’t know whether this is real or not. Jimi was called for sea-scout duty early this morning. All ROTC students are getting their equipment. I guess they’ll patrol the streets. One funny thing happened today. We went out to the street to watch them haul cannons. The soldiers were throwing kisses to all the gals along the street.

Guess we’ll have to stay put today. We can’t use the telephone anymore & we can’t drive our cars, so here we are.

11:50 Well, there goes the radio. Station KGMB has been ordered off the air. Governor Poindexter is declaring a state of emergency on station KGU. There come the planes!! Oh, oh, and machine gun fire right above us. I’m getting jittery! Shucks, this letter won’t get to you anyway; might as well quit.

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Thursday reading: Chasing leaks, and the Tea Party/IRS follies

May 16th, 2013 · Politics

Bill Moyers website, Moyers & Company, is well worth regular visits. Lots of good stuff here.

Here’s an informative one from a couple of weeks ago: “Slideshow: Six Whistleblowers Charged Under the Espionage Act.” This adds important substance to criticisms of the Obama administration’s aggressive pursuit of “leaks,” up to and including the secret surveillance of Associated Press phone lines.

There’s also a good overview article on the IRS scandalmongering, “The Taxman and the Tea Party.” It draws heavily on a widely cited New Yorker column by Jeffrey Toobin, “The Real I.R.S. Scandal.”

Toobin writes:

It’s important to review why the Tea Party groups were petitioning the I.R.S. anyway. They were seeking approval to operate under section 501(c)(4) of the Internal Revenue Code. This would require them to be “social welfare,” not political, operations. There are significant advantages to being a 501(c)(4). These groups don’t pay taxes; they don’t have to disclose their donors—unlike traditional political organizations, such as political-action committees. In return for the tax advantage and the secrecy, the 501(c)(4) organizations must refrain from traditional partisan political activity, like endorsing candidates.

If that definition sounds murky—that is, if it’s unclear what 501(c)(4) organizations are allowed to do—that’s because it is murky. Particularly leading up to the 2012 elections, many conservative organizations, nominally 501(c)(4)s, were all but explicitly political in their work. For example, Americans for Prosperity, which was funded in part by the Koch Brothers, was an instrumental force in helping the Republicans hold the House of Representatives. In every meaningful sense, groups like Americans for Prosperity were operating as units of the Republican Party. Democrats organized similar operations, but on a much smaller scale. (They undoubtedly would have done more, but they lacked the Republican base for funding such efforts.)

So the scandal—the real scandal—is that 501(c)(4) groups have been engaged in political activity in such a sustained and open way.

Both cite the comments of former Common Cause President Fred Wertheimer, founder of Democracy 21, which focuses on campaign finance issues.

The Washington Post’s Wonkblog published the transcript of a good interview with Wertheimer, also worth reading for additional perspective on this issue.

What is clear, in my view, is that the IRS got this wrong twice. They got it wrong in targeting conservative groups for review based on their names and their identified interests, and they got it wrong in not investigating and acting against groups that in our view were blatantly abusing the tax laws by improperly claiming to be 501(c)(4) groups so they could keep the donors paying for their campaign activities secret from the American people.

Happy reading.

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Organizations consistently ranking high for lobbying expenditures

May 15th, 2013 · Legislature, lobbyists, Politics

If you’re tracking power and influence, one obvious measure is an organization’s presence at the State Capitol as it tries to shape legislation in its own interest.

Eleven organizations that are represented by registered lobbyists in Hawaii consistently ranked among the top 25 in lobbying-related expenditures, according to reports filed with the State Ethics Commission.

I compiled this list by first ranking the groups by total lobbyist expenditures during each of the three most recent two-year legislative cycles (2007-2008, 2009-2010, and 2011-2012). Then I picked through to identify those ranking in the Top 25 in each of the three periods.

These consistent top spenders, along with their ranks in the three periods, are reported below, along with their lobbyists registered during the most recent legislative session.

Kamehameha Schools (3,3,8)

Keliipuleole, Sydney W.C.K.

Okudara, Jon T.

Pavlicek, Melissa T.

Teves, Stephen M.

Thoemmes, Walter F.

HSTA (4,9,5)

Garcia, Edward

Ito-Mizota, Kendra

Nagasako, Alvin

Okabe, Wilfred

Hawaii Tourism Authority (7,4,19)

Okudara, Jon T.

Altria (8,1,2)

Donaldson, Robert E.

Morris, George A.

Nip, Celeste Y.K.

Slovin, Gary M.

Sumberg, Alex

Western States Petroleum (9,16,16)

Pavlicek, Melissa T.

Teves, Stephen M.

Chamber of Commerce of Hawaii (10,7,15)

Menor-McNamara

Sherry R. Tollefson, James

Outrigger Enterprises (15,12,20)

Mr. W. David D. Carey, III

Mr. Max J. Sword

University of Hawaii Professional Assembly (19, 10,11)

Radcliffe, John H.

VISA Inc (22,21,17)

Dang, Marvin S.C.

Hawaiian Electric Co. (23,14,10)

Alm, Robert A.

Char, Susan M.

Deweese, Garen R.

Endo-Omoto, Darcy L.

American Family Life Assurance Co (AFLAC) (24,11,12)

Hamasaki, Peter J.

Morris, George A.

Mukai, Stanley Y.

Radcliffe, John H.

Click here for a list of the top 25 spenders in each of the three periods.

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On the road in Kaaawa (photographs)

May 14th, 2013 · Kaaawa, Photographs

It’s not always bright and sunny in Kaaawa in the early morning, and we aren’t always walking on the beach.

Here are a couple of recent photos with a slightly different sense of place.

On Kamehameha Highway

Kamehameha Highway

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Antique Alley getting the boot by Watumull Properties

May 13th, 2013 · Business, Consumer issues, Politics

Antique Alley, a unique resource of modern cultural history and artifacts, is being evicted.

The store on the ground floor at 1347 Kapiolani is owned and operated by Pake Zane and Julie Lauster. It has been the one stable business in a building that has seen numerous others come and go over the past 25 years under a series of owners.

The building has been owned by Watumull Properties Corp. since 2001.

Civil Beat, which just recently had a glowing profile of Antique Alley, has the story by Alana Hong today (“Longtime Hawaii Antique Collector Getting Evicted“).

It’s a tough spot to be in for these two small business owners.

The bright spot is that everything is on sale as they pack up and prepare to move. And “everything” means just that. You will be amazed at what you can find at Antique Alley.

I must confess that this is one of our favorite spots in Honolulu, an unique, somewhat oddball oasis of sanity in the middle of urban Honolulu. A quick look back turned up quite a few photos taken there over the years. Here are some of them.

2012: That’s Pake, almost lost among all the colorful things on shelves, on the floor, in display cases, hanging on the walls, and even hanging from the ceiling.

2012

2007: Meda’s favorite spot is the jewelry case at the front of the shop.

2007

2005: We always make at stop at Antique Alley on our anniversary.

2005

2004: Meda negotiating a deal on another interesting bauble.

2004

2001: Pake at work.

2001

So help them out by stopping by to visit Antique Alley (and hopefully buy a treasure or two), and soak in some of the cultural history they are recycling.

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Cigarette maker Altria (Philip Morris) tops in lobbying spending since 2006

May 12th, 2013 · Ethics, lobbyists, Politics, Sunshine

Altria, one of the world’s largest tobacco companies formerly known as the Philip Morris Companies, spent far more than any other interest group lobbying state lawmakers between 2006 and 2012, according to lobbyist reports filed with the State Ethics Commission.

Altria Client Services, the subsidiary handling lobbying, litigation, and other aspects of the tobacco company’s business, along with its affiliates, spent $1,126,508 over the seven year period, an average of more than $160,000 a year.

The company spent 72.6% more than second-ranked Kamehameha Schools, which spent $652,329 over the same period.

The list of the top 25 spenders includes two public agencies, the Hawaii Tourism Authority and the Honolulu Board of Water Supply, along with several unions, a few of Hawaii’s top corporations, and industry or trade associations.

Union-affiliated groups include the Hawaii Operating Engineers Industry Stabilization Fund (#3), Hawaii State Teachers Association (#4), Hawaii Ironworkers Stabilization Fund (#16), and University of Hawaii Professional Assembly (#17).

Only three local corporations, Hawaiian Electric (#12), Outrigger Enterprises (#14), and Hawaii Medical Service Association (#20), made it into the top 25.

Industry groups included the Hawaii Association for Justice, formerly known as Consumer Lawyers of Hawaii, (#6), Western States Petroleum Association (#8), Chamber of Commerce of Hawaii (#9), Pharmaceutical Researchers & Manufacturers (#10), Hawaii Medical Association (#13), American Beverage Association (#21) and the General Contractors Association of Hawaii (#22).

The 25 highest spending interest groups reported a total of nearly $10 million spent to influence legislative actions over the 2006-2012 period.

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A full list of all 630 organizations with registered lobbyists is available here. For an alphabetical list of all lobbying organizations, with their overall rank and total spent, click here.

These lists are compiled from reports of the State Ethics Commission, now available via the state’s data portal, Data.Hawaii.gov.

The underlying data are made up of reported expenditures by each organization employing a lobbyist registered with the commission as required by law covering the period from January 1, 2006 through December 31, 2012.

This is the first time these data have been made publicly available in a form allowing comparisons over time.

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